Dr H.W.M. Joosten (Herm)
Assistant professor - Marketing
Heyendaalseweg 141
6525 AJ NIJMEGEN
Postbus 9108
6500 HK NIJMEGEN
Working days
Monday,
Tuesday,
Wednesday,
Thursday,
Friday
Herm Joosten's expertise lies in the field of Marketing, Consumer Behaviour and Methodology. More specifically: his research focuses on the motives and behaviour of complaining customers, and on the effects of organizational complaint handling.