Content and approach
During this training course, you set to work with more effective conversations. You consciously prepare each phase of a conversation by asking yourself specific questions. You learn how to maintain control and safeguard the atmosphere, how to turn a discussion into a dialogue, and how to increase your effectiveness in every difficult but important conversation.
Your context, goals, and wishes are central to everything we do. That is why we always start with an intake.
What is discussed?
- What is your goal; what are your motives; and who do you have in front of you?
- Making a connection, creating safety, and active listening
- Asking questions and keeping control
- From discussion to dialogue
- Meta-communication
- Clearly wording and making concrete agreements
- Dealing with resistance and emotions
- Speaking: rhythm, timing, intonation, and body language
- Practise, practise, practise
Who is this course intended for?
For everyone who wants to be more successful in important conversations: supervisors, consultants, and all other professionals.
Tailor-made courses
You can follow this course at our location, in-company or remotely via the virtual classroom. A combination is also possible. You can take this course on your own or as a team.
Together we can determine what is desirable and feasible and we can discuss the approach and design of the course. Would you rather follow the course in Dutch? That’s also possible. The costs for an in-company or private training course depend on your specific wishes. You will always receive a customised quote. For Radboud University and Radboudumc staff an internal rate applies.
